Business Systems Analyst I - ERP Training Developer - Cincinnati Children's

Responsible for gathering and organizing business data through an integrated software suite. Oversees applications that automate business functions. Entry-level professional position which requires conceptual knowledge of theories, practices, and procedures within a job discipline. Accomplishes straightforward, relatively simple tasks using defined procedures. Receives instruction, guidance, or direction from more senior level roles.

JOB RESPONSIBILITIES

Summary- Has conceptual knowledge of theories, practices and procedures within their discipline. Follows the parameters of defined policies, procedures, and practices with guidance. Assists in executing the testing/quality assurance needs of the enterprise business suite. Document testing outcomes. Develops understanding of business theories, concepts, principles and techniques of the business areas to identify opportunities for process improvement. Assists with the development of business process designs, user guides and training materials to support system adoption. Addresses, production support, application configuration and enhancements with direction from senior level team members as needed.

Configuration and Process- Conceptual understanding of how to Implement and maintain low to moderate business processes within the enterprise business application suite. Works with senior team members on understanding validation processes. Develop knowledge of application and reporting tools with the ability to assist senior team members. Conceptual knowledge of project management methodologies and application development lifecycle. Participate in creating and maintaining documentation in support of enterprise business applications.

Production Support- Provide support and resolution assistance for production and process issues. Seeks guidance to troubleshoot and decipher error messages. Assists with the appropriate Change Control methods to implement system solutions. Support departmental efforts to improve customer satisfaction. Develop a familiarity of existing business processes to avoid potential issues as well as gathering information for future process improvement opportunities. Exercise good judgement and follow appropriate escalation procedures in accordance with information technology service level agreements.

Customer Service- Provides end-user support. Monitor SLA's and escalates as needed. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers.

Miscellaneous- Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. Develop and maintain positive relationships. Works collaboratively with team members and cross functional partners to align standards, share knowledge, and ensure consistency across deliverables. Demonstrates accounta