Application Deadline:
Address:
Job Family Group:
Please note the shift requirement is: 9:30 am - 6 pm EST
Provides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Provides advice and guidance to assigned business/group on implementation of solutions.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Leads and participates in team projects, keeping up to date on new initiatives and processes.
- Executes work to deliver timely, accurate, and efficient service.
- Provides coaching guidance to junior team members.
- Analyze data and information to provide insight and recommendations.
- Provides first point of contact operational support to internal business partners and end clients.
- Provides excellent service and support for all in-scope business groups, products, policies, and procedures.
- Maintain solid knowledge within subject matter specialties.
- Notifies and provides regular updates on operational issues to business partners.
- Ensures Incident Management Processes are followed.
- May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Supports the development of tailored messaging, which may include writing, editing and distributing communications.
- Organizes work information to ensure accuracy and completeness.
- Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- PC skills (MS Word, Excel, PowerPoint) - Good.
- Knowledge of the business/g