Business Intelligence Analyst, Member Services

Connexus Credit Union - Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

Connexus offers an Amazing Benefits package:

25 days of paid time off and 10 paid holidays

16 hours of paid Volunteer Time Off

401K Retirement with up to 6% employer match

Excellent Health, Dental, Vision insurance, including multiple plan options

Health Savings Account with generous employer contributions

Employer paid Life insurance, Short-Term and Long-Term Disability

Tuition Reimbursement from $4,000 - $7,000 per calendar year

Robust Learning and Development program that includes an annual professional development stipend

Responsibilities:

KPI Development, Reporting, & Dashboard Ownership

Build and own the full lifecycle of KPIs for the Member Financial Services department, including data sourcing, modeling, and reporting.

Develop dashboards, automated reports, and data products that provide clear visibility into performance, member behavior, service efficiency, and portfolio trends.

Ensure KPI relevance and alignment to organizational and department goals by continuously refining metrics as business needs evolve.

Design visualizations tailored to both technical and non‑technical audiences, enabling leadership and front-line teams to use data confidently in daily decision‑making.

Data Analysis & Strategic Insights

Conduct deep-dive analyses on member interactions, product utilization, operational patterns, and financial performance to monitor performance and identify trends, opportunities, and risks.

Perform exploratory and statistical analysis using large, complex datasets to uncover actionable insights.

Provide strategic recommendations that influence business planning, operational improvements, and member experience enhancements.

Evaluate market and competitive trends related to member services, payments, and financial products to support strategic initiatives.

Operational, Sales, & Member Experience Support

Monitor service-level performance, volume trends, sales activity, and quality metrics across key member-facing functions and channels.

Build reporting and insights that support growth in member relationships, including tracking of cross‑sell effectiveness, product adoption, and member