Business Analytics Lead - ServiceNow - PNC Financial Services Group
Software Engineer
Lead analytics initiatives for ServiceNow IT Asset Management and CMDB, driving data governance, quality, and actionable insights across the organization.
About the role
Key Responsibilities
Design and implement analytics frameworks for ServiceNow ITAM and CMDB, ensuring data integrity and compliance.
Collaborate with cross‑functional teams to define KPIs, develop dashboards, and deliver actionable insights.
Lead data governance initiatives, establishing standards, processes, and quality metrics.
Utilize SQL, Power BI, and other analytics tools to extract, transform, and visualize data.
Mentor and coach junior analysts, fostering a culture of continuous improvement.
Requirements
5+ years of experience in business analytics within an IT or financial services environment.
Deep expertise in ServiceNow ITAM and CMDB modules.
Strong analytical skills with proficiency in SQL and Power BI.
Experience driving data governance and quality initiatives.
Excellent communication and stakeholder management abilities.