Business Analyst III

Workforce Classification:

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About the role of the Business Analyst III

Help redefine how claims work gets done—at scale and with purpose. As a Business Analyst III , you’ll assist in the design and operational delivery of automation and AI-enabled workflow solutions that replace manual, repetitive work with reliable digital decisioning. You’ll partner across Product, Technology, and Configuration to build well-controlled process automations, performance dashboards, and data-driven improvements that shorten cycle times, strengthen accuracy, and elevate the member experience. The Business Analyst III is responsible for redesigning workflows rather than manually supporting inefficiencies; identifying opportunities to automate manual business analyst activities; define high-quality business requirements and acceptance criteria; conduct UAT and support production stabilization; and, operate within Claims Optimization rather than fragmented operational support.

What you’ll do:

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices. Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solu