Bilingual Agent
The Bilingual Agent is responsible for handling customer interactions across multiple channels, providing timely and empathetic support. This role requires strong customer service skills, the ability to understand and apply company policies, and a commitment to delivering high-quality service while upholding Oportun's values.
The Bilingual Contact Center Agent must have a strong sense of urgency to answer or make calls or resolve cases through any of the available channels, whether by phone, email, chat, etc. Must be open and alert to detect the mood of the client to empathize; consciously and actively listen / read to put yourself in the customers shoes and efficiently generate an appropriate response or solution according to company policies and procedures. The Bilingual Agent must have the ability to learn and reason these policies and procedures in such a way that he becomes the expert that any Oportun internal and external client wants to contact to obtain the best advice or solution.
The Bilingual Agent must think about providing high standards of quality and excellence in service, being friendly, taking responsibility for their actions but above all demonstrating Oportun's values both in their interactions with Clients and in their professional relationships with their colleagues. work and support areas.
Posted June 2, 2026