Backoffice Agent (Swedish Speaker)
The Backoffice Agent (Swedish Speaker) will provide second-level support to customer service agents, focusing on Responsible Gaming and resolving complex customer issues. This role involves monitoring internal systems, collaborating with stakeholders, and identifying process improvements to ensure excellent customer support.
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
We are seeking a highly motivated and detail-oriented Backoffice Agent (Swedish Speaker) to join our team. The ideal candidate will be responsible for analyzing the results of BPO vendors with the key part of the role focusing on Responsible Gaming support to ensure the best customer experience and maintain a stable operational plan. This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.
Posted June 2, 2026