Backline Engineering Team Member
The Backline Engineering Team Member at Databricks will resolve complex technical issues and escalations within the Data and AI ecosystem, focusing on deep-dive troubleshooting and root cause analysis. This role involves optimizing architectural performance, influencing the product roadmap, and developing automated tools to enhance supportability and efficiency. Candidates should have over 10 years of experience with expertise in Data Engineering, Product Supportability (distributed systems), or AI technologies.
The Backline Engineering Team serves as the critical bridge between Frontline Support and Engineering. We handle complex technical issues and escalations across the Data and AI ecosystem. With a strong focus on customer success, we are committed to delivering exceptional customer satisfaction by providing deep technical expertise, proactive issue resolution, and continuous platform improvements. We emphasise automation and tooling to enhance troubleshooting efficiency, reduce manual efforts, and improve the overall supportability of the platform and the health of our products. By developing smart solutions and streamlining workflows, we drive operational excellence and ensure a delightful experience for both customers and internal teams.
We are looking for customer-obsessed candidates with 10+ years of relevant experience, including deep expertise in one of the following three specialized tracks, along with proven experience in managing both customers and technical stakeholders. Since each track calls for a different set of technical capabilities, we’re looking for excellence in one area rather than proficiency in all:
Posted June 9, 2026