At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators.
This is a 100% remote role! Candidates must be willing to interview and work within US-based time zones for this full-time opportunity.
What You Will do:
Solution Development & Pre-Sales Support
- Develop technical solutions and architecture diagrams for customer proposals and RFP responses
- Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans
- Support RFP/RFI responses with technical content, solution narratives, and validating responses
- Collaborate with Solutions Architects to refine and validate solution designs
Enablement & Documentation
- Produce technical documentation, solution guides, and best practice content
- Create go-to-market collateral including solution briefs, technical white papers, and presentation materials
- Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP
What You Will Bring:
- 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
- Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
- Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)
- Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io , or AWS Architecture icons
- Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
Preferred Qualifications
- AWS Certifications (Solutions Architect, Developer, or specialty certifications)
- Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics)
- Familiarity with IaC tools (Terraform, CloudFormation, CDK)
- Experience building demos or POCs for enterprise customers
- Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend)
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee se