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AV Support Engineer / IT Desktop Support Engineer - Axiom Technologies
Software Engineer
Provide on‑site desktop and AV support for end‑users, handling hardware, software, and network issues while ensuring rapid resolution and high service quality in a medium‑to‑large enterprise environment.
About the role
Key Responsibilities
- Deliver on‑site technical assistance for desktop computers, laptops, printers, and audiovisual equipment.
- Diagnose and resolve Windows operating system, Office 365, and network connectivity problems.
- Manage user accounts, permissions, and group policies through Active Directory.
- Log, track, and close incidents using a ticketing system such as ServiceNow, ensuring SLA compliance.
- Coordinate with vendors and internal teams for hardware repairs, replacements, and upgrades.
Requirements
- 2+ years of experience in desktop support or AV troubleshooting in an enterprise setting.
- Strong knowledge of Windows 10/11, Active Directory, and Office 365 administration.
- Proficiency with hardware diagnostics, peripheral setup, and audiovisual systems.
- Experience using ticketing platforms (e.g., ServiceNow, JIRA) to manage incidents.
- Excellent communication skills and ability to work independently on‑site.