onsite
Automation Specialist - Jobgether
Software Engineer
Lead the design and implementation of AI‑driven automation solutions for customer support, leveraging Python, Node.js, AWS, and RPA tools to streamline processes and enhance customer experience.
About the role
Key Responsibilities
- Analyze existing support workflows and identify automation opportunities.
- Design, develop, and deploy RPA bots and AI models using Python and Node.js on AWS infrastructure.
- Integrate automation solutions with customer support platforms and monitor performance.
- Collaborate with cross‑functional teams to refine processes and ensure scalability.
- Document architecture, code, and best practices for future maintenance.
Requirements
- Proven experience in building RPA and AI solutions for customer service.
- Strong programming skills in Python and Node.js.
- Hands‑on experience with AWS services (Lambda, S3, SageMaker).
- Knowledge of machine learning concepts and model deployment.
- Excellent analytical, communication, and problem‑solving abilities.
Skills
pythonnodejsawsmachine learning