Associate Software Engineer IT Operations & AI Development - name

Hello, we’re Belong.

We partner with regional payers to deliver Medicare Advantage and Special Needs Plan products.

With a dual focus on data-driven, proactive clinical intervention and unwaveringly empathetic patient experience, Belong has completely reimagined health insurance for seniors and other Medicare-eligible individuals who have been disregarded and deprioritized for far too long.

We believe that only by recognizing individuals can we make communities strong.

Belong Health . Kinder, more supportive care.

Summary

The Associate Software Engineer (IT Operations & AI Development) is a hands-on, cross-functional role responsible for supporting IT Operations automation, AI and software development, and ongoing SOC2 and HIPAA compliance sustainment. This role combines workflow automation, applied AI experimentation, and operational problem-solving to improve efficiency, visibility, and reliability across the organization. This role works closely with Engineering, IT Operations, Compliance, and business stakeholders to automate manual processes, build AI-based proofs of concept, and reinforce audit-ready compliance practices, while integrating seamlessly into cross-functional teams.

Essential Job Duties and Responsibilities

• Develop AI-based proofs of concept that support productivity and innovation objectives. • Automate manual and operational IT processes, including report reconciliation and file status dashboards. • Build and maintain automated workflows that reduce manual overhead and improve operational visibility. • Contribute to AI development and software engineering efforts across IT Operations. • Assist in maintaining and strengthening the organization’s SOC2 and HIPAA compliance posture. • Support compliance documentation, evidence gathering, and process alignment for audit readiness. • Investigate and troubleshoot operational and production issues. • Quickly learn and apply new tools to translate ideas into working solutions. • Serve as a cross-functional contributor bridging operations, compliance, and innovation. • Develop and maintain clear documentation of processes, automations, and solutions.

Supervisory Responsibilities

• This role does not directly supervise staff but may lead or coordinate cross‑functional technical initiatives.

Required Professional Experience and Qualifications

• 2 - 4 years in software engineering, IT operations, or a related technical role (relevant internship experience considered). • Experience automating manual or operational workflows. • Exposure to AI/ML tools and the ability to build working proofs of concept. • Ability to work effectively across engineering, operations, and compliance teams. • Strong communication skills and high responsiveness. • Demonstrated accountability and ownership beyond assigned tasks. • High learning agility