Associate Site Reliability Engineer Incident Manager

Arkose Labs is on a mission to create an online environment where all consumers are protected from spam and abuse. As a Fast Company 2025 Best Workplace for Innovators, we provide a proactive fraud deterrence platform, Arkose Titan, designed to neutralize modern attacks powered by Agentic AI and LLMs. By combining proprietary intelligence with dynamic friction, we undermine attacker ROI to protect global giants like Microsoft, Meta, and Roblox. Headquartered in San Mateo, CA, we maintain a global presence across APAC, Central and South America, and EMEA.

About the Role

As an Associate Livesite Engineer, you'll help ensure the smooth operation of our live production environment. Working alongside a global team, you'll learn to monitor, maintain, and support the systems that keep our platform reliable for customers around the world. This is a growth-oriented role: you'll develop incident response, release management, and platform engineering skills while contributing to the day-to-day health of production.

The role is based in Brisbane and can be fully remote or hybrid. You'll work primarily within AEST business hours, with some structured overlap with our India and US-based teams.

What You'll Be Doing

• Monitor the live production environment to identify potential issues or anomalies.
• Respond to system alerts and incidents, escalating and taking action under the guidance of senior engineers.
• Follow established runbooks and incident response playbooks; flag gaps or inconsistencies to senior engineers.
• Support release management activities — learning our change and deployment processes, including how we manage change tickets through the SCOPE process.
• Assist with incident communications, providing updates to stakeholders as directed.
• Participate in post-mortems as a contributor — document your timeline observations and help track action items to closure.
• Help develop and maintain automation scripts, tooling, and monitoring dashboards.
• Maintain accurate documentation for systems you monitor and support.
• Participate in an on-call rotation (specific schedule and allowances discussed at offer stage).

What We Want From You

Must Have

• Bachelor's degree in Computer Science, Information Technology, or a related field — or equivalent practical experience.
• Some exposure to production operations, support, SRE, or incident response through internships, projects, or 0-2 years of professional experience.
• Working knowledge of Linux/Unix systems and basic networking and web technology concepts (HTTP, DNS, TLS).
• Some scripting ability (e.g., Python, Bash), or a clear and demonstrable willingness to learn it quickly.
• A methodical, documented approach to troubleshooting — you write things down, not just fix them.
• Good problem-solving in