Associate IT Support Engineer

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Why You’ll Love This Role

This role will be the front line IT support presence at Cribl’s San Francisco headquarters. You’ll be the local “face” of IT with a lot of exposure to key technologies and VIP stakeholders.

As An Active Member Of Our Team, You Will…

• Support Criblanians world wide with hardware provisioning, access requests, and general IT Support
• Support the SF office 3-4 days/week in person, with a focus on AV, events, and IT infrastructure.
• Manage the employee lifecycle by conducting onboarding classes and handling offboarding request Capture important troubleshooting workflows and how-tos in the form of knowledge base articles
• Serve as a logistical backup to the local Workplace support staff.
• Execute on project based work to further automation, integrate Cribl systems, and document processes.
• This position will require stand-by, on-call, or off-hours duties

If You’ve Got It - We Want It

• Experience supporting users in a cloud environment
• Familiarity with OKTA group management, configuration, integration and provisioning
• Familiarity with AWS provisioning and role management
• Experience supporting cloud productivity tools: Google Workspace, Slack, Zoom, Asana, Adobe Creative Cloud
• Experience with MDM suites such as JAMF and InTune
• Mac and Windows support experience
• Experience with AI tools and platforms such as Glean, Google Gemini, Anthropic Claude, Open AI ChatGPT

#LI-KJ1 #LI-Remote

The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(