Associate IT Analyst Epic - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Associate IT Analyst (Epic) based in United States.

This role offers an opportunity to support and optimize critical healthcare technology systems in a fully remote environment. You will help enhance software applications that support clinical workflows, improving efficiency and user experience for healthcare teams. The position combines application support, system analysis, testing, and process improvement within a collaborative IT environment. You will work closely with end users and cross-functional teams to evaluate needs, implement enhancements, and maintain reliable application performance. This is an ideal opportunity for an early-career IT professional looking to build expertise in healthcare applications and enterprise systems. The role provides exposure to large-scale clinical technology initiatives while contributing to better healthcare operations.

Accountabilities:

As an Associate IT Analyst, you will support the ongoing management, optimization, and improvement of healthcare software applications, ensuring they meet business and clinical needs. You will collaborate with technical teams and end users to troubleshoot issues, implement enhancements, and support application lifecycle activities.

• Provide day-to-day support and optimization for software applications, including system builds, upgrades, enhancements, and configuration updates.
• Analyze business and clinical requirements to recommend improvements that optimize workflows and increase operational efficiency.
• Perform workflow assessments to identify functional requirements and ensure effective application utilization.
• Develop and execute system test plans for software upgrades, patches, and enhancements while documenting test results and progress.
• Support problem management, incident resolution, change requests, and service requests related to application functionality.
• Provide application-related support and troubleshooting assistance to end users, including participation in on-call support activities when required.
• Collaborate with cross-functional teams and healthcare professionals to ensure applications align with operational and clinical workflows.
• Communicate software issues, requirements, enhancements, and updates clearly to stakeholders.
• Support smaller projects or assigned project components, including planning and coordination of application releases.
• Contribute to continuous improvement initiatives focused on application reliability, usability, and performance.

Requirements: