Associate Implementation Specialist - CDK Global

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global , we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious , Own It, Be Open , Create Possibilities

Position Summary

In this role, you’ll be the driving force behind our customer’s implementation experience. The Associate Implementation Specialist is a client facing role that is responsible for facilitating the delivery and execution of technology-based training to customers’ users virtually. These associates will meet with assigned dealership personnel across the U.S, Canada, and the Caribbean to provide end-user consulting and training for our Accounting, Parts, Service, and Sales Solutions. Working independently or as part of a team; consultants initiate, coordinate, and facilitate training plans while matching customer needs with purchased products. Consultants resolve issues and/or escalate; accordingly, employing CDK Global implementation processes and procedures.

An Associate Implementation Consultant must be able to work in a fast-paced environment, can spend long periods of time on the phone and have a passion for training virtually, problem solving and a keen attention to detail and exceptional customer service skills. Must work well independently and need minimal supervision.

Responsibilities

Successfully consults and trains customers on CDK Global solutions. Have a complete understanding of the products trained within the assigned workstream (i.e. parts, service, accounting, sales)

Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations

Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.

Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with