Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
DigiCert is looking for a detail-oriented, energetic Authentication Analyst to join our team. The Authentication Analyst will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product.
What you will do
- Project a professional company image through phone, chat and email interactions.
- Recognize, document and alert supervisors of trends in customer calls.
- Research customer organizations and verify organization contact details online.
- Answer pre-sales and customer inquiries via phone, email, and live chat.
- Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
- Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
- Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.
What you will have
- High School Diploma or equivalent.
- 1+ year of experience in customer service.
- Comfortable working on a computer daily and conversing over the phone and through email.
- Strong oral, written and interpersonal communication skills.
- Proficient knowledge of Microsoft products and other applicable software or applications.
- Detailed-oriented with excellent organization skills.
- Self-motivated, manage your time well, and get things done.
- Team oriented and ability to work with people from diverse backgrounds.
Nice to have
- Bachelors degree in IT, Computer Science, or other technical degree.
- 2+ years of experience in a customer service role within the tech industry.
- Excellent knowledge of Microsoft products and other applicable software or applications.
Benefits
- Competitive compensation and comprehensive health, dental, and vision coverage
- Retirement savings programs with company matching (401(k) or RRSP)
- Generous paid time off, including holidays, and vacation
- Paid parental leave and fam