Senior Product Owner (Executive Director / Managing Director) – Digital Client Experience & Process Transformation
Role Summary
The International Private Bank Digital & Data Transformation team (DDT) is seeking a Senior Product Owner (ED/MD) to help lead the Digital Client Experience across various client-facing products and channels, while driving the transformation required to deliver that experience through front-to-back process re-engineering .
This role is accountable for ensuring business priorities, objectives, and key results (OKRs) are achieved through digital enablement and the re-design and execution of end-to-end processes , supported by the right governance, controls, and approval pathways in partnership with senior stakeholders across Business, Technology, Design, Data/Analytics, Operations, and Control functions (Risk, Compliance, Legal, Privacy, etc.).
Job Responsibilities
- Partner with the Head of Digital Client Experience to help define the end-to-end digital client experience strategy and roadmap across front-, middle-, and back-office touchpoints.
- Define, monitor, and report success metrics across the client journey; use performance insights to continuously refine prioritization and roadmap decisions.
- Partner with Business stakeholders to identify priority problems/opportunities and facilitate OKR-driven prioritization and investment decisions.
- Drive cross-functional execution across Product, Design, Engineering, Data/Analytics, Operations, and Control partners ; actively manage priorities, trade-offs, dependencies, and delivery risks.
- Drive the responsible embedding of AI into client-facing products and the product development lifecycle (use-case identification, experimentation, controls, rollout, and ongoing performance monitoring).
- Partner with product teams across the wider DDT organization to ensure coordination and seamless end-to-end processes and experiences across Client, Advisor, and Service personas.
- Lead governance routines including executive updates, decision forums, issue/risk management, and release readiness , ensuring transparency and timely decision-making.
- Ensure solutions meet firm standards for risk, compliance, privacy, and operational resiliency , partnering closely with Legal, Risk, Compliance, Privacy, and other control stakeholders .
- Champion a client-centric and continuous improvement culture , incorporating feedback loops from advisors, client service teams, and end users to improve experience and outcomes.
- Manage and develop a team of experienced Product Owners across multiple geographies, providing direction, coaching, and consistent delivery standards.
- Communicate and present to Senior Management and Front Office stakeholders, and engage with clients as needed to showcase digital capabilities, roadmap direction, and delivered outcomes.