remote
Applied Scientist, Amazon Customer Service - Amazon.com
Software Engineer
Lead AI-driven innovation in customer service, designing and deploying GenAI, ML, and NLP solutions to transform complex business needs into scalable, customer‑centric technologies.
About the role
Key Responsibilities
- Define and implement end‑to‑end AI solutions that enhance customer service workflows and associate productivity.
- Leverage Generative AI, Machine Learning, and NLP to translate business requirements into actionable models and prototypes.
- Collaborate with cross‑functional teams to integrate AI capabilities into existing customer service platforms.
- Monitor model performance, iterate on designs, and ensure robust deployment at scale.
- Communicate findings and insights to stakeholders, translating technical results into business impact.
Requirements
- Advanced degree in Computer Science, Data Science, or related field with strong research background.
- Proven experience building production‑ready ML/NLP models using Python and relevant frameworks.
- Hands‑on expertise in Generative AI techniques and ontology engineering.
- Strong analytical skills and ability to translate complex problems into elegant solutions.
- Excellent communication skills and a collaborative mindset.
Skills
pythonmachine learningnatural language processinggenerative ai