Applied AI Engineer

About the Role

The Applied AI Engineering team at DevRev ensures customers get the optimal experience from the platform. Customers often require integrations with existing enterprise systems, workflow automation, or customization of DevRev platform capabilities to meet their business objectives. This team works directly with customers to understand requirements, and then designs, develops, and implements tailored solutions.

Your mission will be to systematically help customers find value with DevRev by developing a thorough understanding of their needs, coordinating between internal and external stakeholders, and engineering effective solutions. You will act as a product expert, leveraging your application development and AI/ML skills to ensure customers maximize the utility of the DevRev platform.

Responsibilities

• Design, develop, and implement integrations, automations, and customizations to integrate DevRev with customers’ tech stacks and workflows, ensuring successful customer engagements.
• Utilize AI in novel ways to solve customer problems, including Generative AI techniques like prompt engineering for foundation large language models (LLMs) to enable great AI agent experience.
• Work on semantic search engine fine-tuning for better search accuracy.
• Conduct data analysis, write SQL queries, and build dashboards to share insights and drive decision-making.
• Be proactive in communicating and maintaining constant feedback loops with all key stakeholders, including Customers, Engineering, Product, Customer Success & Support, Revenue, and Marketing.
• Learn new tools and guide customers through critical workflows, such as integration with code repositories.

Qualifications

• Software engineering degree or equivalent educational or professional experience.
• Hands-on coding experience using TypeScript/JavaScript, Python, APIs, Webhooks, and SQL.
• Familiarity with Generative AI technologies, including models like GPT-4, prompt engineering, and fine-tuning.
• Knowledge of vector databases and data embeddings.
• Outstanding communication (written and verbal in English).
• Result-oriented work style, ability to get things done, and a learning mindset.
• An endless passion for challenging work that requires high energy, full engagement, and a self-founded need for high performance.