Applications Scientist - Bioinformatics - Danaher

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Integrated DNA Technologies (IDT), one of Danaher ’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher ’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.

Learn about the Danaher Business System which makes everything possible.

The Applications Scientist – Bioinformatics role is responsible for aiding customers’ next generation sequencing (NGS) analyses and delivering pre‑ and post‑sales technical bioinformatic support for IDT’s NGS products.

This position reports to the Manager, Scientific Applications Support - NGS and is part of Scientific Applications Support department and will be fully remote.

In this role, you will have the opportunity to:

• Communicate with and support customers to provide pre- and post-sales technical support for a growing genomics-focused product offering and associated bioinformatics analysis platform. Maintain this knowledge in IDT’s growing database of technical information.
• Answer or triage customer inquiries or software troubleshooting requests received by email promptly. Document all incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database.
• Support the complaint triage and investigation process and assist with complaint resolution by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction.
• Provide technical expertise for customers (internal and external) regarding IDT’s NGS products, workflows, applications, and analysis. Escalate product questions, customer issues, or technical inquiries as needed.
• Be able to communicate complex concepts and engage in highly technical conversations while building and maintaining relationships with customers.

The essential requirements of the job include:

• Bachelor’s or Master’s degree in Bioinformatics, Computational Biology,