remote
Application Support Engineer - Tech Assist
Software Engineer
Application Support Engineer focused on maintaining and enhancing cloud‑hosted applications using Python, GCP, AWS, and AI‑driven tools to diagnose, resolve, and automate complex issues for optimal performance.
About the role
Key Responsibilities
- Diagnose, troubleshoot, and resolve complex application issues across the full technology stack.
- Deploy, configure, and maintain applications on cloud platforms such as GCP and AWS.
- Write and maintain Python scripts to automate support processes and improve reliability.
- Leverage cutting‑edge AI tools to enhance support workflows and product stability.
- Collaborate with development and operations teams to implement continuous improvement initiatives.
Requirements
- Proven experience in application support and troubleshooting.
- Strong scripting skills in Python and familiarity with cloud infrastructure (GCP, AWS).
- Knowledge of AI/ML tools and their application in support environments.
- Excellent communication and problem‑solving abilities.
- Ability to work independently in a remote setting.