Analyst - Mortgage Complaints & UDAAP Testing

Overview

Treliant is an essential consulting firm serving banks, mortgage originators and servicers, fintechs, and other companies providing financial services globally. We are led by practitioners from the industry and the regulatory community who bring deep domain knowledge to help our clients drive business change and address the most pressing compliance, regulatory, and operational challenges.We provide data-driven, technology-enabled consulting, implementation, staffing, and managed services solutions to the regulatory compliance, risk, credit, financial crimes, and capital markets functions of our clients.Founded in 2005, Treliant is headquartered in Washington, DC, with offices across the United States, Europe, and Asia.

Treliant is committed to fostering a diverse, equitable and inclusive environment that values and embraces all races, religions, ages, abilities, genders, sexual orientations, ethnicities, languages, nationalities, political parties, socioeconomic groups and other characteristics that inform an individual's worldview, experiences and system of beliefs (“the principles”). We believe in championing every voice and ensuring everyone’s full potential.

Treliant is looking for Analysts to focus on testing mortgage complaints and UDAAP related issues with key banking clients.

Responsibilities

While the scope of each project may be different, your duties & responsibilities may include:

• Perform testing activities by listening to mortgage customer service call center telephone communications and comparing documented system of record notes to the call
• Identify whether calls constitute a complaints accordance with specified definitions
• Identify whether there may be UDAAP/UDAP concerns
• Update testing systems to report identified observations, errors and failures
• Explain and support findings
• Contribute to the regular status reporting
• Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities
• Relate effectively with clients at all levels, both internally and externally, and adapt to different styles and expectations in order to deliver high-quality work

Qualifications

• 5+ years of relevant or applicable work experience
• Bachelor’s degree from an accredited college or university
• Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations
• Proficiency with Black Knight’s MSP, Microsoft Word, Excel and PowerPoint (advanced Excel skills are a plus)
• Strong project and time management skills and the ability to manage multiple priorities and to contribute to deliverables with varying scope and complexity
• Ability to analyze complex problems using data from multiple sources
• Excellent written and verbal communication skills and