We are looking for an experienced AWS Architect to design, develop, and optimize scalable and secure digital contact center solutions using Amazon Connect and modern GenAI technologies. The ideal candidate will lead architecture initiatives, integrate enterprise systems, and deliver intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.
Responsibilities
- Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers
- Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks
- Design event-driven, scalable cloud architectures following AWS Well-Architected principles
- Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs
- Integrate conversational intelligence into customer and agent workflows with AI/ML teams
- Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls
- Ensure compliance with enterprise security and governance standards
- Integrate Amazon Connect with third-party CRMs and enterprise systems
- Design streaming APIs, event-handling logic, and reporting APIs
- Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions
- Align architectural strategy with business and customer experience goals
- 8+ years of experience in AWS architecture and cloud solution development
- Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch
- Proven experience with GenAI technologies (AWS-native & open-source models)
- Strong understanding of IAM, cloud infrastructure, monitoring, and security practices
- Experience building custom chat widgets and agent workspace solutions
- Hands-on experience with CRM integrations and real-time event streaming
- Strong communication, leadership, and problem-solving skills
Nice to Have
- WS Certified Solutions Architect – Professional
- Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare)
- Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands
- Experience applying LLMs, foundation models, or SLMs in customer service use cases
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification program