AI Workflow Reviewer – Front Office Coordinator (Healthcare)

About the Opportunity

Our client is developing AI-powered patient communication solutions and is seeking experienced healthcare front office professionals to help evaluate and improve AI-driven patient interactions. This short-term project will involve reviewing patient calls handled by AI systems and providing feedback on whether the interactions accurately reflect real-world clinic workflows and patient experience standards.

What We Offer

• Location: Remote (United States Only)
• Commitment: 4 Weeks (around 10h per week)
• Contract Type: Temporary Independent Contractor (1099)
• Compensation: Competitive hourly compensation based on experience

Responsibilities

• Review AI-handled patient phone calls and interactions
• Evaluate workflow accuracy and patient communication quality
• Assess common front office scenarios including:
  • Appointment scheduling and rescheduling
  • Medication refill requests
  • Payment collection and billing inquiries
  • Insurance-related questions
  • Patient intake and registration workflows
• Identify workflow gaps and opportunities for improvement
• Provide structured feedback to the project team

Required Qualifications

• Minimum 2 years of healthcare front office experience
• Experience in one or more of the following specialties:
  • Dental
  • Optometry
  • Pain Management
  • Dermatology
• Strong understanding of patient scheduling and front office operations
• Excellent communication and organizational skills
• Comfortable reviewing recorded calls and documenting feedback

Preferred Qualifications

• Bilingual English/Spanish
• Experience with practice management or scheduling software
• Experience handling patient payments and insurance verification
• Previous quality assurance, training, or workflow improvement experience

Ideal Candidate

You have firsthand experience managing patient interactions in a specialty clinic environment and can quickly recognize whether a conversation reflects how a real practice would operate. You understand the nuances of scheduling, medication requests, payment collection, and patient communication, and can provide practical feedback to improve AI performance.

Why This Role Matters

You will play a vital role in training and enhancing AI systems that will be utilized across the healthcare landscape. Your clinical judgment will help ensure these systems are safe, accurate, and aligned with real-world medical practice.