AI Solutions Engineer, East

About Arize

AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence.

We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.

The Team

Our engineering team builds systems that interact with some of the most complex software ever deployed in production. The team is composed of industry veterans that have built deep learning infrastructure, autonomous drones, ridesharing marketplaces, ad tech and much more.

We are looking for a client-obsessed AI Solutions Engineer with entrepreneurial tendencies to join the good fight and help build out our Solutions Engineering org. You’ll be the trusted technical advisors for our customers, driving business value, offering advice, and growing accounts. You’ll accomplish this by leading customers to solutions oftentimes by teaching the product to new users or consulting on best practices. You must be ready for technical discussions with data scientists and engineers, then demonstrate the value of Arize in business discussions with directors and executives. The goal is to enable our customers to become successful and enthusiastic about Arize. While we are a remote-first company, the nature of this role requires candidates to be based in the New York City metro area/EST time zone.

What You’ll Do

• Work closely with some of the most sophisticated ML / GenAI teams in the world.
• You will act as a trusted advisor to our customers, while also building relationships with technical and business stakeholders.
• Advise on GenAI and ML best practices
• Give ML and LLM product demos to technical and business stakeholders
• Run strategic business reviews for customers in partnership with our sales team
• Interface with our pre-sales engineering team to gather client goals and KPI’s.
• Partner with our product and engineering teams to help drive the product roadmap
• Spearhead new opportunities within existing accounts to help drive expansions.

What We’re Looking For

• Previous experience working as a Data Scientist, Machine Learning Engineer, or as an Engineer working with ML models or GenAI applications in production.
• Comfortable working in public Cloud environments (AWS, Azure, GCP)
• Knowledge of machine learning frameworks such as TensorFlow, PyTorch or Scikit-learn
• Knowledge of LLM / Agentic frameworks such as Llamaindex, LangGraph, and DSPy
• Understanding of ML/DS concepts, model evaluation strategies and lifecycle (feature generation, model training, model deployment, batch and real time scoring via REST APIs) and engineering considerations
• Understanding of GenAI concepts and application evaluation + development lifecycle
• Proficiency in a programming language (Python, JS/TS, Java, Go, etc)
• Strong Communication Skills - Ability to simplify complex, technical concepts.
• A quick and self learner - undaunted by technical complexity of production ML deployments and welcome the challenge to learn about them and develop your own POV.

Bonus Points, But Not Required

• Previous engineering experience in:
  • Data Science
  • MLOps
  • ML Frameworks
  • LLM / Agentic frameworks
• Customer facing experience strongly preferred such as Solutions Architect, Implementation Specialist, Sales Engineer, Customer Success Engineer, Consultant, or Professional Service roles
• Prior experience working with applications deployed with Kubernetes
• Prior experience demoing technical products to both business and technical audiences