onsite
AI Solution Architect Senior Manager - Genesys
Solutions Architect
Lead the design and delivery of AI‑powered customer experience solutions, leveraging machine learning, NLP, and cloud technologies to transform business operations and enhance user engagement.
About the role
Key Responsibilities
- Architect end‑to‑end AI solutions that integrate data, systems, and user interfaces across multi‑tenant environments.
- Collaborate with product, engineering, and data science teams to define AI strategy, roadmaps, and technical specifications.
- Design scalable, secure cloud deployments on AWS, ensuring high availability, performance, and compliance.
- Guide the implementation of NLP and machine learning models, from data ingestion to model serving and monitoring.
- Mentor and lead cross‑functional teams, fostering best practices in DevOps, CI/CD, and model governance.
Requirements
- 10+ years of experience in AI/ML architecture and solution delivery.
- Proven expertise in Python, AWS services (SageMaker, Lambda, ECS/EKS), and NLP frameworks.
- Strong background in cloud architecture, microservices, and container orchestration.
- Excellent communication skills with the ability to translate complex technical concepts to business stakeholders.
- Experience leading large, distributed teams and managing multi‑year project lifecycles.
Skills
machine learningpythonawsnlp