remote
AI Project Manager, CX
AI Project Manager, CX
NiCE is seeking an AI Project Manager, CX to manage the delivery of customer-facing software and AI-enabled projects. This role involves day-to-day project coordination, documentation, and communication, with a focus on learning best practices in AI and SaaS delivery. The ideal candidate will have up to 4 years of experience in software or SaaS project support and a foundational understanding of AI and various delivery methodologies.
About the role
About the Role
We are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects. In this role, you will assist in day-to-day project coordination, documentation, and communication while learning best practices in AI and SaaS delivery. This position is ideal for someone looking to grow their project management career in a modern, AI-driven environment.
Responsibilities
- Manage delivery of software and AI-enabled projects under guidance of senior project managers.
- Maintaining project plans, schedules, RAID logs, and delivery documentation.
- Track project progress, risks, and dependencies and escalate as needed.
- Prepare and contribute to customer and internal status communications.
- Coordinate meetings, action items, and follow-ups across cross-functional teams.
- Support adherence to delivery processes, PMO standards, and best practices.
- Adapt to changing project priorities while maintaining attention to detail.
AI Delivery Experience (Preferred)
- Exposure to software delivery involving conversational AI or AI-enabled platforms.
- Basic understanding of AI, LLM, or NLU concepts and terminology.
- Ability to follow and document AI-related requirements and risks.
- Support customer expectation-setting with guidance from senior team members.
- Awareness of common AI risks such as data quality or model limitations.
- Familiar in learning prompt engineering concepts and AI performance metrics.
- Comfort using AI-powered tools for productivity, documentation, or analysis.
Project Management Experience
- Up to 4 years of experience supporting customer-facing software or SaaS projects.
- Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.
- Experience working in AI, technical, or SaaS environments preferred.
- Developing problem-solving and risk-awareness skills.
- Strong written and and verbal communication skills with attention to detail.
- Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.
- PMP, AI, or similar certification a plus.