AI Operations Technical Program Manager, Heroku - Salesforce

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce 's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce .

The Experience

Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company. As the AI Operations Technical Program Manager for Heroku, you will play a pivotal role in orchestrating and overseeing complex technical initiatives that contribute to our continued growth and success. You will collaborate with cross-functional teams — including engineering, product management, marketing, operations, and sales — to ensure alignment and timely delivery of projects. You will work under the leadership of the Cloud TPM Leader to support alignment with strategic goals. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery, and innovation. What You'll Actually Be Doing

• Lead programs by aligning across program scope and release planning, aligning teams on vision and business goals, crafting program structure, and securing cross-functional alignment.
• Drive teams through the software development lifecycle using agile methodologies, analytical skills, and technical expertise.
• Build strong partnerships with key functional team members and serve as a trusted partner for executive leadership to ensure program success.
• Partner with cross-functional teammates — including Product Owners, Scrum Leads, UX (User Experience), and CX (Customer Experience) — to drive workgroup alignment meetings that address release issues, dependencies, team status, metrics reviews, and achievements.
• Anticipate and remove obstacles with a sense of urgency that could slow down or prevent project teams from delivering on goals.

You're Our Person If...

• You're comfortable moving fluidly between tactical execution and strategic