remote
AI Operations Manager
Systems Engineer
Lead the day‑to‑day operations of a cutting‑edge AI platform, overseeing user accounts, performance monitoring, customer support, and payment workflows while ensuring seamless activation and high‑quality AI services.
About the role
Key Responsibilities
- Manage user accounts and activation requests for the AI platform.
- Monitor platform usage, performance, and troubleshoot issues.
- Provide customer support for AI access, login, payment, and subscription queries.
- Verify Razorpay payment confirmations and coordinate account activations.
- Test and validate AI chat, search, and image generation features.
Requirements
- Experience in AI platform operations or SaaS product support.
- Strong troubleshooting and analytical skills.
- Familiarity with payment gateways, especially Razorpay.
- Excellent communication and customer‑service orientation.
- Ability to work independently and manage multiple priorities.