At Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement platform for retailers inside of an app that everyone already have on their phone - Whatsapp.
We are a VC backed series B startup with a world-class team coming from Facebook, Google, Uber and other silicon valley companies. We are a remote-first company with offices in San Francisco and Bogota.
Job Summary
- The AI Lead is responsible for bringing Connectly 's AI platform to clients. You will be responsible for the success of a group of clients, from designing and implementing journeys, defining new AI features, and developing relationships with our clients.
Responsibilities include:
- Deliver AI expertise
- Lead AI team and leverage our AI platform to work with clients and create amazing experiences for end users
- Build strong relationships with clients, helping them drive their AI strategy and addressing their concerns
- Create a feedback loop between clients and the Engineering / Product teams
- Account Expansion
- Understand the main challenges and opportunities to grow AI applications in customer journeys, and work with clients and product to address them
- Define, monitor, and report client success metrics, improving them over time
- Present results and expansion proposals to different stakeholders
- Practical Implementation
- Lead the implementation of AI solutions for complex and specific client problems
- Adjust product implementation based on data analysis and client feedback
- Collaborate with the Product team to solve problems and suggest improvements
What will make you excel at this job:
- Proven ability to solve complex problems in a structured way
- High drive for impact and willingness to go beyond current solutions and frameworks
- A strong sense of urgency while keeping scalability and repeatable processes in mind to ensure long-term success
- Curious people who can learn difficult things quickly
Requirements:
- Being located in Brazil
- Proficiency in both Portuguese and English
- 3 to 5 years of professional experience as a management consultants, product manager or in a similar role in an AI company
- Experience in project management and client or stakeholder relationships
- Strong analytical background and ability to connect with technical teams
- Engineering / technical experience is a plus
- Excellent collaboration skills across different areas (Sales, Engineering, Product)
We are a strong believer in passion, curiosity and willingness to learn on the job. If you are in doubt, we encourage you to apply!
Connectly is an equal opportunity employe