AI Engineer (AIX)
As an AI Engineer in the AIX team, you will be instrumental in developing and scaling OVO's contact centre AI solution. You will work within a cross-functional product team to build and scale AI solutions, focusing on Agentic AI and leveraging large language models to deliver innovative, AI-powered features for customers.
Team: AIX
Experience: Mid-Level
Working pattern: Full-Time
Reporting to: Delivery & Growth Lead
Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.
We are building AI solutions in production, at scale. Our mission is to put AI at the heart of OVO’s operations. We are using AI to drive hyper-personalised experiences, and to help our advisors to spend time with customers who need them the most. Whether we are tackling climate change or another complex challenge, we aim to make a difference. Be part of this transformative journey with us.
As an AI Engineer in our team, your role will be instrumental in developing and scaling our contact centre AI solution. You will work as an AI Engineer in a cross functional team. Your expertise will drive the delivery of innovative AI-powered features, ensuring OVO Energy remains a leader in providing seamless and tailored experiences for our customers. This role is an opportunity to leverage AI for a sustainable future while pushing the boundaries of technology. These features could be chatbots to advisor support inferences.
GCP (BigQuery, Cloud Composer, DataForm, VertexAI, etc), GitHub, Python (Langchain, Langgraph, FastAPI)
Posted June 3, 2026