AI Engagement Manager - SoftSnow

This is a remote position.

• Serve as the primary point of contact for client stakeholders—from department heads to C-suite executives—maintaining a proactive communication cadence and ensuring tight alignment across all parties.
• Lead discovery sessions to understand client pain points, operational inefficiencies, and growth opportunities; synthesize findings into clear recommendations the team can act on.
• Build and manage project plans, implementation roadmaps, and phased delivery timelines; proactively identify gaps, risks, and dependencies before they become problems.
• Own creation and quality control of all client-facing deliverables (strategic decks, status updates, project briefs, workflow diagrams), ensuring they are polished, structured, and on-brand.
• Translate client needs into clear requirements for the internal engineering team, bridging the gap between business context and technical execution.
• Oversee delivery quality through solution reviews, client feedback loops, and iteration cycles—ensuring outputs meet the bar and match what was promised.
• Drive execution across multiple concurrent engagements by tracking deliverables and timelines, driving follow-ups and next steps, securing client inputs on time, escalating risks early, and keeping projects on track.
• Help establish and refine internal processes, templates, and communication standards that allow the team to scale without losing quality or speed.

Requirements

• 3-5+ years of experience in client services, account management, or project management at a consulting firm, agency, or technology services company.
• Proven track record managing client relationships with senior stakeholders (director-level and above), ideally with exposure to C-suite engagement.
• Background at a top-tier agency, management consultancy, or technology implementation firm strongly preferred.
• Comfortable managing ambiguity and biasing toward action—you identify gaps, propose solutions, and move things forward rather than waiting for direction.
• Excellent communication and relationship management skills, with the ability to distill complex information for diverse audiences and present confidently to senior leaders. No AI or technical background required—curiosity and willingness to learn are what matter.
• Exceptional organizational and project management skills—you are the person who brings structure to ambiguity, creates the tracker before anyone asks, and never lets a detail fall through the cracks.

Benefits

• Hands-On AI Learning – No AI consulting background needed. You’ll learn from a team of experts and gain fluency in the fastest-growing industry in the world.
• Outsized Career Growth – We’re scaling fast. Early team members have a real path to leadership as the company grows.
• High-Caliber Team –