AI Capability & Certification Lead - Seamless Assist

AI Capability & Certification Lead

(AI-First Workforce & Automation Focus)

About Seamless Assist

Seamless Assist is building an AI-native workforce.

We help businesses scale through high-performing virtual assistants — and we believe the future of work belongs to operators who can use AI and automation to solve problems, streamline systems, and create leverage.

We are evolving from a traditional VA agency into an AI-powered workforce company. To lead this transformation, we are hiring an AI Capability & Certification Lead.

This is not a traditional training role.

This is a zero-to-one systems-building role focused on defining AI standards, embedding automation into workflows, and creating a certification framework that strengthens our competitive moat.

The 6-Month Mission

Design and launch an internal AI certification program that:

• Defines clear AI competency levels (Beginner Intermediate Advanced)
• Establishes measurable, output-driven standards
• Integrates AI and automation into real client workflows
• Influences hiring criteria and workforce expectations
• Creates a clear roadmap for monetization and premium positioning

Success in 6 months means:

• A structured certification framework is built
• At least one internal pilot cohort is completed
• AI standards are integrated into onboarding and evaluation
• A monetization pathway is clearly defined

What You Will Own

1. AI Capability & Automation System Design

• Define what practical AI proficiency looks like in real business tasks.
• Design AI-first workflows that integrate automation tools (Zapier, Make, CRM automations, task automation platforms, etc.).
• Identify repetitive processes that can be streamlined using AI and automation.
• Build structured frameworks that combine AI usage with workflow efficiency.
• Create evaluation systems that measure productivity improvements and quality gains.

2. Certification & Workforce Development

• Develop competency levels tied to real client scenarios.
• Design applied assessments (not theory quizzes).
• Create structured learning pathways that build independent problem-solvers.
• Embed certification standards into onboarding and performance reviews.
• Align hiring criteria with AI capability expectations.

3. Operational Integration

• Work with operations and account management teams to integrate AI workflows.
• Improve output quality, speed, and consistency through automation.
• Build simple dashboards to track adoption and measurable impact.
• Identify friction points and continuously iterate the system.

4. Strategic &