AI & Automation Operations Support Analyst Co-Pilot - Postmedia Network Inc.

Position: AI & Automation Operations Support Analyst Position Type: Full time, Permanent (Existing Vacancy) Location: Toronto, ON (Remote) or any Canadian Market

The Company:

Postmedia is a Canadian news media company representing more than 110 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it. This exceptional content, reach and scope offers advertisers and marketers compelling solutions to effectively reach target audiences. We are always on the lookout for talented individuals to join our team.

The Opportunity:

The AI & Automation Operations Supporting Analyst contributes to the development, maintenance, and optimization of Postmedia’s automation and AI enabled workflows. This role provides hands on assistance with building n8n workflows, supporting Microsoft Copilot & Power Apps integrations, maintaining documentation, and ensuring automations run reliably and securely.

This position is not an engineering-focused position and does not require deep technical development expertise, but rather hands-on support in workflows, platforms, and AI-assisted processes.

What you’ll do:

• Platform Support (n8n + MS Copilot, Power Apps Integrations)
• Assist in monitoring the health and performance of automation workflows.
• Help maintain configurations, credentials, and integrations across n8n and Microsoft Copilot.
• Support environment management tasks such as updating test environments, migrating workflows, and handling basic versioning steps.
• Document workflow deployment steps and operational processes.
• Workflow Development & Standards Adoption
• Build and modify workflows following established architecture and coding standards.
• Apply naming conventions, error handling patterns, and retry logic as trained.
• Support optimization efforts by identifying simple improvements.
• Participate in workflow reviews for low to moderate complexity automations.
• AI Enabled Automation Support
• Implement AI assisted workflow steps (e.g., structured prompts, enrichment steps) with senior guidance.
• Follow defined criteria to select the appropriate automation environment (n8n, Power Automate, Copilot Studio).
• Help maintain reusable components and workflow templates.
• Governance, Security & Compliance (Foundational)
• Follow documented security practices for credentials and API access.
• Assist in applying guardrails such as input validation, prompt hygiene, and rate limit controls.
• Participate in basic checks for anomalous workflow execution.
• Operational Monitoring & Continuous Improvement
• Monitor dashboards and report workflow failures or unusual patterns.
• Log incident