【AI Agent】Forward Deployed Engineer(社内DX・生産性革新担当)
The Forward Deployed Engineer (FDE) will drive productivity innovation by bridging business needs with AI solutions. This role involves deeply understanding operational challenges, prototyping AI agents using LLMs and APIs, and leading their full implementation and adoption across PayPay.
PayPay is a fintech company that has exceeded 70 million users in approximately seven years since its service launch in 2018. It is comprised of diverse members from around 50 countries and regions. We leverage the latest technologies, including AI, and data to achieve rapid service development and business growth. We are passionate about promoting the widespread adoption of cashless payments and a financial life platform in Japan, and we are looking for colleagues who will work with us to create new value for our users.
Rapid service growth and organizational expansion necessitate quick updates to business flows and systems. PayPay's Corporate Engineers are responsible for in-house development of business systems that support all areas of PayPay, including merchant, customer, and authority domains. With the mission to "contribute to the company's growth through technology," we drive development and business efficiency at an overwhelming pace. This department includes members with various roles involved in in-house development, from IT strategy formulation to full-scratch application development and infrastructure engineering, working as one team.
Our mission in the AI Transformation Department is to "redefine operations using AI technology to further improve business productivity." Currently, we have an organizational culture where software engineers proficient in AI and web application development, project managers, and members with different backgrounds respect each other's technical knowledge and proceed with agile and flat discussions and development.
PayPay is currently strongly promoting the introduction of AI Agents as a key to company-wide productivity improvement. However, AI technology evolves rapidly, and the biggest bottleneck is "designing the right questions (requirements definition)" on how to solve on-site "problems" with AI. Therefore, we have established a new role, "Forward Deployed Engineer (FDE)," who will stand between the development department and the front lines, deeply understand on-site operations, embody AI solutions as prototypes, and lead them to production implementation. We are looking for colleagues who can speak both technical and business languages and accelerate transformation across organizational boundaries.
This position will deeply engage in PayPay's core operations and lead the entire process from abstracting business issues, architectural design, PoC implementation, to organizational deployment. Furthermore, the role involves autonomously making decisions regarding technology selection and approaches.
These are examples utilizing generative AI, and we expect you to delve into on-site operations, discover, and propose new use cases.
Posted June 3, 2026