Agent d'escale - FlixBus Bordeaux

About the Role

As a Station Agent at Flix, you will play a key role in ensuring a smooth and personalized experience for our passengers at Europe's largest bus station in Bordeaux. You will be our face in Bordeaux and actively contribute to our mission of sustainable mobility.

• This is a full-time seasonal position from June 22 to August 31.
• Advise customers and promote our FlixBus travel services and offers.
• Welcome and guide travelers at the Bordeaux bus station.
• Manage bus departures and arrivals in conjunction with drivers and the operations team.
• Monitor and report elements that may affect the service (delays, incidents, competition).
• Manage sales, refunds, and the cash register.
• Support passengers in case of network disruptions.
• Use digital tools to facilitate operations and reception.

Your Profile

• No degree required, your experience and sense of service are essential.
• A first experience (minimum 1 year) in reception, sales, tourism, or transport is a plus.
• Proficiency in English (French is also required).
• Strong interpersonal skills and excellent customer contact.
• Comfortable with digital tools and field missions.
• Stress resistance, service-oriented, flexible, team spirit.
• Experience in sales or cash management.

What We Offer

• Transport benefits: 12 free Flix trips + 12 reduced-fare tickets for your loved ones.
• Remote work: Possibility to work up to 60 days per year from another location (depending on the position).
• Well-being support: Confidential access to individual coaching, courses, and anti-stress support.
• Training & development: Languages, online training, workshops with experts.
• Mentorship program: Learn from experienced colleagues.