Advisory Product Manager - Healthcare

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of Transact Campus + CBORD , and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

The Healthcare Product Manager is the anchor of the product trio — the person who owns the problem. Not the solution, the backlog, or the sprint: the problem. This is not a project management role. It is a role for someone comfortable with ambiguity, driven by curiosity about customers and users, and capable of forming and testing hypotheses about what will create value. This role does not own program timelines — that belongs with the GMs. It does not run integration certification — that belongs in Engineering.

Who you will work with:

Responsibilities

Discovery

• Continuously engage with customers and users to build a deep, current understanding of the problem space
• Form clear hypotheses about what solutions will create value and design lightweight experiments to test them
• Work with the Interaction Designer and Engineering lead to prototype, test, and iterate toward solutions that are valuable, usable, feasible, and viable

Strategy and prioritization

• Translate the squad's quarterly objective into a backlog that reflects the team's current best understanding of how to achieve it
• Make prioritization decisions grounded in evidence — usage data, customer research, outcome metrics — not stakeholder volume or recency

Delivery and outcomes

• Define the key results that indicate whether the squad's objective has been achieved; track and communicate progress honestly
• Build and maintain the feedback loops — usage instrumentation, adoption metrics, customer signals — that tell the team whether what shipped is working
• Partner with the APM to ensure delivery runs smoothly without pulling PM attention from discovery

Cross-functional engagement

• Represent the squad's work