Administrator IT Services 4 Service Operations - CPS Energy

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Pay Grade

17

Qualifications may warrant placement at a different job level

Deadline to apply: August 3,2026 at 11:59pm

Position Summary

Responsible for designing, testing, and maintaining software and programs for managing Information Technology assets. Identify and manage processes for tracking, updating, quality assurance, and reporting from IT asset records and databases. Responsible for configuring and supporting Microsoft-based infrastructure, enterprise application installation, configuration, design, and troubleshooting. Consult with support teams, help desks, customers, and other technical staff in the resolution of problems, coordinate and operate maintenance activities for workstations, identify recurring issues, and recommend steps to reduce the severity or frequency of problems. Demonstrates technical expertise through maintaining primary technical programming skills for the assigned job, developing new skills as required, developing guidelines and standards, and establishing best practices. Manage and maintain area systems that include inventory, licensing, patching, deployment, and reporting. Creates plans for the transition of development and production environments to new technologies, utilizes system software to monitor the performance of system files, manages system data to maintain performance efficiencies, and studies system requirements to determine proper installation methods and procedures. Provide data analysis and reporting on various processes, including update compliance, computer hardware, mobile hardware, software utilization, and other areas as required. Responsible for managing software availability to support groups and customers. Oversees work efforts of junior administrators and mentor’s new administrators.

Tasks and Responsibilities

• Core responsibilities focus on strategic as well as operational/tactical aspects of the organization.
• Responsible for Tier 3 technical system support, assisting Tier 2 technicians in problem-solving.
• Coordinate with customers to define and satisfy application package requirements.
• Participate in planning and implementation of project and enhancement initiatives.
• Create, configure, test, deploy, and monitor software releases, operating systems, security patches, compliance settings, etc.