Account Manager - Retainer 1

JD (DDA) // E-commerce (Klaviyo) Account Manager

About the Company:

We specialize in crafting innovative email marketing strategies that drive e-commerce growth. Our team leverages data-driven insights and creative storytelling to enhance your email marketing ecosystem, focusing on expanding subscriber lists, boosting engagement, and converting leads into loyal customers.

About the Role: With a deep understanding of e-commerce trends and consumer behavior, we design personalized campaigns that resonate with your audience and align with your brand's values. Now, were expanding our team and looking for an Account Manager to drive email marketing success by crafting impactful copy and executing strategic campaigns that engage, convert, and retain customers.

Key Responsibilities:

Analysis and Research

Conduct in-depth brand research to understand the clients voice, products, and goals

Analyze competitors' email strategies to identify opportunities for improvement

Leverage product insights to craft effective and persuasive email copy

Strategic Planning & Execution

Develop and implement data-driven email marketing strategies aligned with client objectives

Analyze email performance metrics regularly and provide actionable insights for improvement

Create campaign calendars 45-60 days in advance, incorporating engaging offers and innovative campaigns

Campaign and Flow Management

Write compelling, brand-aligned email copy for scheduled campaigns and automated flows

Map customer journeys to create intentional, high-converting email flows

Ensure all content aligns with the customer journey and maximizes conversions

Collaboration and Revisions

Incorporate feedback promptly, with revisions completed within 24 hours

Work closely with internal teams and clients to ensure email strategies deliver results

Knowledge Sharing

Contribute to the teams knowledge base with video tutorials and successful strategies

Competencies (Skills & Traits):

Client communication: communicating with clients daily and maintaining strong relationships with them

Copywriting: Expert in creating persuasive, concise email copy and doing QA

Proficient in leveraging Klaviyo for advanced email marketing

Strong ability to segment and target audiences effectively

Experience improving open rates, click-through rates, and conversions

Ability to interpret campaign metrics and improve performance

Skilled in crafting unique, attention-grabbing email content

Highly organized, meeting deadlines while managing multiple clients (10-15)

Familiar with tools like Klaviyo, ClickUp, Slack, and Figma

Ideal Qualities:

Passionate about innovation and exploring new marketing strategies

Proactive, deadline-driven, and able to w