Account Manager On-Site Training & Client Success

Behavioral Health EHR

ICANotes was founded in 1999. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty.

Company Culture

At ICANotes , we believe in fostering a culture of continuous improvement and learning. We prioritize adaptability over inflexible processes and encourage cross-functional teams to work together and collaborate to achieve shared objectives. We promote transparency and open communication within teams and stakeholders while fostering a culture of trust, respect, and accountability among team members.

Why Join Us-Message from Hiring Manager

This role offers the opportunity to join and support an established Account Management team while helping ICANotes continue to expand and enhance client success efforts. The scope of the position may grow over time, providing exposure to new projects, responsibilities, and areas of the organization based on individual strengths, interests, and evolving business needs.

The position is partially remote. Must reside in the following states: AZ, CA, CO, FL, GA, IN, MD, MN, MO, NH, NJ, NY, NC, PA, SC, TX, VA, WA

• Travel Requirement: Up to 20% as needed

Position Overview

ICANotes is expanding our Account Management team and is seeking a highly adaptable, relationship-driven Account Manager to support mid-sized and enterprise-level clients following implementation. This role is ideal for someone who is comfortable working directly with clients both remotely and on-site, delivering training, supporting adoption, and serving as a trusted point of contact throughout the client lifecycle.

This position plays a key role in ensuring client satisfaction, retention, and long-term success by providing hands-on support, coordinating internal resources, and responding to evolving client needs. The Account Manager must be flexible, highly communicative, and willing to travel on-site up to 20% of the time when needed.

Key Responsibilities

• Manage a portfolio of mid-sized and large ICANotes client accounts post-implementation
• Conduct on-site and virtual trainings for individual users and teams as needed
• Serve as the primary point of contact for assigned ICANotes accounts, building strong, long-term relationships
• Support clients with workflow optimization, system adoption, and best practices within ICANotes
• Identify client needs and coordinate with internal ICANotes teams including support, training, product, and leadership
• Proactively monitor account health, engagement, and satisfaction
• Assist with issue escalation, follow-up, and resolution to ensure timely outcomes
• Participate in client meetings, check-ins, and reviews both remotely and on-site
• Maintain accurate documentation of client interactions and account activity
• Supp