Account Manager I, Fulfillment

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Build the programs to help Flexport grow. Help us fix the user experience in global trade!

The opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone.  Flexport today connects more than 10,000 clients across 109 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success. Now, more than ever, customers need our support to survive and win in 2026. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. Our goal for this role is for you to be a proactive partner and problem-solver for our clients, working to improve their supply chains by leveraging Flexport's unique and adaptable solutions.

You will:

The Account Manager I, Fullfilment, will help their clients grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail. Here are some of the responsibilities for this role:

• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve their current experience.
• Use your knowledge of the client to identify, develop, and close upsell, cross-sell, and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials, and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.