Account Manager, Chamber Management SaaS - Valsoft Corporation

The Opportunity

We operate a membership services platform serving hundreds of chambers of commerce across the United States. Our platform is an all-in-one system for managing members, running events, building websites, processing billing, and engaging local business communities. It is the system of record for the chambers that use it, and our customers stay for years.

We recently joined a portfolio of vertical market software businesses alongside a complementary association management platform. Together, the combined business serves hundreds of organizations and is backed by permanent capital with a long-term ownership horizon.

We need someone who can own the customer relationship end to end. This is not a pure sales role. It is account management, customer success, onboarding, training, and new business development rolled into one. You will be the face of the platform to our entire customer base and the person responsible for protecting and growing recurring revenue.

If you have ever wanted to run the commercial side of a business with real customers, real revenue, and real autonomy, this is it.

What You'll Do

Own the Customer Relationship

• Be the primary point of contact for hundreds of chamber of commerce customers across the US
• Run a disciplined 180-day check-in cadence: every customer hears from you at least twice a year
• Proactively identify at-risk accounts before they churn. Most churn happens because nobody called. You fix that.
• Manage renewals, address concerns, and surface product feedback to the engineering team
• Build genuine relationships with chamber executives, directors, and staff. These are small organizations run by passionate people who want a partner, not a vendor.

Onboard and Train New Customers

• Run demos for prospective chambers and close new business
• Manage the full onboarding process from signed deal to go-live, coordinating with the production and support teams
• Conduct targeted training sessions for customers who are underutilizing the platform
• Rebuild and organize training resources so new chamber staff can self-serve. The current training library is disorganized and a common complaint.

Drive Revenue Growth

• Execute pricing increases across the base, communicating value and handling pushback constructively
• Close inbound leads from referrals, Capterra, Software Advice, and industry word-of-mouth
• Follow up on leads generated by the shared BDR/outbound team
• Target competitor defectors. A top competitor has been aggressively raising prices and cutting support, pushing customers to shop. Position our platform as the alternative.
• Maintain and develop key industry relationships, including referral partners and the chamber of commerce consulting community