Software Engineer
Account Manager focused on high‑stakes AI acquisition cases, diagnosing complex client issues, resetting relationships, and driving outcomes. Requires deep understanding of AI/ML concepts, data‑driven analysis, and strong stakeholder management within a CRM environment.
The Role
This is not a check-in-and-chase-updates seat. You'll take on our most complex, high-stakes client situations — diagnose what's actually broken, reset the relationship, and drive outcomes that protect both the client and the company.
You'll get the cases no one else can close and the accounts closest to the edge, with the expectation that you figure it out — fast, professionally, and without being managed through it. You report into senior leadership, you own your cases, and you own the results.
What You'll Do
Own the hardest client situations
Take full ownership of complex, escalated, or high-risk accounts — from first risk signal through to resolution.
Diagnose root cause behind every at-risk engagement: strategy, execution, expectation misalignment, or delivery failure — and build the right intervention.
Lead high-stakes conversations at founder and C-suite level — resetting expectations, rebuilding trust, and redirecting momentum toward outcomes.
Maintain meticulous case records that support accountability, continuity, and pattern recognition across the portfolio.
Drive retention and commercial recovery
Monitor engagement-health signals across your accounts and intervene before issues become formal escalations.
Build targeted recovery plans that address root causes — not surface complaints — and execute them at pace.
Identify and close expansion opportunities inside at-risk accounts where trust has been rebuilt.
Report weekly on case outcomes, revenue protected, churn signals, and patterns needing broader attention.
Operate as a senior advisor
Lead live advisory sessions with founders — implementation-focused guidance across offer, outbound, pipeline, and execution.
Advise on go-to-market strategy, offer positioning, and 90-day execution priorities.
Challenge assumptions, reframe thinking, and reset timelines with earned directness.
Translate client reality into structured, actionable feedback for internal delivery teams.
Build what scales
Contribute to escalation frameworks, retention playbooks, and client-risk systems that work beyond your own caseload.
Surface cross-account patterns that point to broader delivery or operational gaps.
Propose and implement process improvements that reduce escalation volume, resolution time, and repeat risk.
What You Bring
Experience
5+ years in client success, account management, consulting, or a senior operational role within a high-growth, agency, or tech-enabled environment.
Proven track record managing complex, escalated, or high-risk accounts with demonstrable recovery and retention outcomes.
Experience operating at or advising founder/C-suite level — influencing decisions under pressure, not just
Posted June 18, 2026