Account Director, Data Centers - Hitachi

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Account Director – Data Center

The Opportunity

You will manage one or more strategic accounts, oversee the full customer relationship and driving growth in orders, share of customer spend, and customer satisfaction. The role involves coordinating across business units to deliver integrated solutions, aligning internal teams and senior stakeholders, and maintaining consistent engagement from executive to operational levels. You will develop and execute account plans, lead complex negotiations, and address customer challenges by applying business understanding, market awareness, and knowledge of available technologies. The position requires acting as a central point for issue resolution, ensuring a consistent customer experience, and guiding solution development for complex, high-value engagements. Your work supports the delivery of advanced energy technologies and coordinated solutions that help customers improve performance, address operational challenges, and advance innovation within their energy systems.

How You’ll Make an Impact

Manage the Total Customer Relationship

Manage the entire customer relationship within Hitachi Energy.

Develop and align the relationship between Hitachi Energy and the Strategic Account at all levels both within Hitachi Energy and within the customer. Initiate and maintain C-Level relationships.

Apply a high level of business acumen, including an understanding of the customer’s business drivers, industry trends, economic developments, issues and competition.

Act as focal point for problem resolution and monitor the customer complaint resolution process.

Maximize the consistency of customer experience throughout all contacts with Hitachi Energy.

Account Planning and Management

Lead the development and implementation of the account plan and coverage plan including executing an executive relationship strategy, prioritizing the opportunities, identifying a target for each solution element (project) and identifying the key personnel required (commercial and technical/project).

Leverage channels to maintain and improve customer satisfaction and to maximize revenue.

Plan, facilitate and conduct complex negotiations.

Drive growth in assigned account.

Develop and maintain detailed knowledge of the customer’s strategy, past purchasing behavior, organization including decision makers, influencers, sponsors and anti-sponsors.

Develop and maintain detailed knowledge of Hitachi Energy’ strategy, current and emerging solution capabilities and strategic direction for solution capabilities.

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