remote
2nd Line Technical Support Engineer - Carden I.T Services
Software Engineer
Second‑line technical support engineer responsible for troubleshooting, installing, and maintaining IT and telecom solutions for SMEs, using Windows, networking, and ticketing tools to deliver high‑quality service and project support.
About the role
Key Responsibilities
- Respond to phone calls and support tickets, diagnosing and resolving technical issues for a growing client base.
- Install, configure, and maintain Windows and networking equipment, ensuring optimal performance and security.
- Collaborate with first‑line support and project teams to deliver timely solutions and project deliverables.
- Document troubleshooting steps and solutions in the ticketing system, maintaining accurate knowledge base entries.
- Assist in the rollout of telecom products and services, providing on‑site support as required.
Requirements
- Proven experience in a help desk or second‑line support role, preferably within an IT services environment.
- Strong customer‑service orientation with excellent communication skills.
- Ability to work independently and as part of a collaborative team.
- Willingness to travel within Sussex and support local clients.
Skills
active directorygroup policyvmware