2nd Line Infrastructure Engineer - Shaw healthcare

Shaw healthcare are seeking an experienced and motivated 2nd line Infrastructure Engineer to join our team and support the delivery, maintenance, and improvement of our technology infrastructure across a multi-site environment.

The successful candidate will have strong troubleshooting skills, a customer-focused approach, and experience working within secure IT environments. You will play a key role in maintaining infrastructure availability, supporting cloud transformation initiatives, and ensuring systems remain secure, reliable, and compliant.

Location: St Mellons, Cardiff

Hours: 37.5 hours per week

Salary : £42,000 PA

Fixed term contract for 12 months with view to become permanent

Key Responsibilities

• Provide technical support and troubleshooting across a multi-site IT environment.
• Support and maintain infrastructure within ISO27001 and Cyber Essentials Plus certified environments.
• Assist with Azure migration projects and cloud infrastructure improvements.
• Resolve incidents efficiently while meeting agreed service level targets (SLAs).
• Maintain high standards of patch compliance, backup success, and system availability.
• Produce and maintain accurate technical documentation.
• Support security compliance initiatives and best practice standards.
• Contribute to infrastructure projects and delivery milestones.
• Provide excellent customer service and end-user support.

Experience and Technical Knowledge

The ideal candidate will have experience working within:

• Multi-site IT environments.
• ISO27001-compliant environments.
• Cyber Essentials Plus-certified environments.
• Azure migration and cloud technology projects.

Personal Attributes

You will be:

• An excellent problem solver with strong troubleshooting abilities.
• Analytical and methodical in your approach.
• Customer-focused with strong communication skills.
• Able to prioritise workloads effectively and manage competing demands.
• Self-motivated with the ability to work independently and as part of a team.
• Calm and effective when working under pressure.
• Keen to learn and develop new technical skills.

Desirable Criteria

• Microsoft Certified: Azure Administrator Associate (AZ-104).
• Microsoft 365 Administrator certification.
• Microsoft Certified: Identity and Access Administrator certification.
• Fortinet NSE / FCP certifications.
• Sophos Certified Engineer certification.

If you are a proactive IT professional looking for a role where you can make an impact, develop your skills, and support a modern technology environment, we would love to hear from you.