The ideal candidate will possess strong technical writing and editing expertise, exceptional communication skills, and the ability to translate complex technical concepts into clear, user-friendly documentation for both technical and non-technical audiences. This role requires close collaboration with leadership, subject matter experts (SMEs), technical teams, and operational stakeholders supporting high-priority enterprise data initiatives.
- Scopes of Work (SOWs)
- Standard Operating Procedures (SOPs)
- Technical guidebooks
- User manuals
- Training materials
- Administrative reports
- Knowledge base content
- Collaborate with leadership, technical teams, and Subject Matter Experts (SMEs) to gather information and develop accurate, technically sound, and user-focused documentation.
- Translate complex technical concepts, data processes, tools, systems, and workflows into clear, accessible language suitable for technical and non-technical audiences.
- Ensure all documentation complies with State accessibility standards, plain language requirements, formatting guidelines, and organizational policies.
- Create, edit, and validate documents to ensure compliance with accessibility and usability standards.
- Manage document repositories, version control processes, and knowledge management resources supporting operational continuity and information sharing.
- Conduct research and ensure proper technical terminology and industry standards are accurately reflected within all documentation.
- Assist with financial and administrative documentation functions as required.
- Wikis
- FAQs
- Best practice guides
- Internal documentation repositories
- Prepare and maintain documentation supporting enterprise data and modernization initiatives.
- Create and maintain technical guidebooks, architecture documentation, user manuals, data models, and integration process documentation supporting the Enterprise Data Warehouse environment.
- Data ingestion
- Data processing
- Reporting operations
- Workflow management
- Operational support activities
- Associate’s degree in Technical Writing, Communications, Information Systems, Business, English, Computer Science, or related field required.
- Bachelor’s degree preferred.
- 5+ years of experience in technical writing, editing, documentation management, or related communications roles.
- 2+ years of experience preparing and editing documentation supporting government data programs, enterprise IT environments, or public sector technology initiatives.
- Demonstrated ability to develop high-quality documentation for both technical and non-technical audiences.
- IT concepts
- Data management principles
- Databases
- Data warehousing concepts
- Enterprise technology terminology
- Technical documentation