Yash M.
Software EngineerAI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Helping MSPs & IT Teams Cut Helpdesk Costs with AI-Powered L1/L2 Support | Offshore Delivery | Vedlogic
Most IT teams are drowning in L1 tickets. Password resets. Software access requests. Connectivity issues. Basic stuff to be honest but event that it eats up 40–60% of your engineers' time every single day. I work with MSPs and IT-led businesses in the UK and USA who are tired of paying senior engineers to handle junior-level work. At Vedlogic, we provide AI-powered L1 and L2 helpdesk support that runs 24/7 with AIOps automation resolving 40%+ of tickets before a human even touches them. The tickets that do need a human go to our certified offshore engineers, not your expensive in-house team. What that means in practice: → Your engineers focus on L3, projects, and strategic work → Your clients get faster response times, day or night → Your helpdesk costs drop without dropping quality We currently support MSPs and SMBs across the UK, Europe and USA, operating mostly on HaloPSA and Rewst so onboarding into your existing stack is seamless. I'm specifically focused on building partnerships with: → MSP owners looking for a reliable offshore L1/L2 delivery partner → IT Directors at growing SMBs who need helpdesk coverage without the headcount If that sounds like your current situation or something you're thinking about; feel free to connect or drop me a message. Happy to have a fruitful conversation. 📩 yashm@vedlogic.com
Marwadi University
Bachelor's degree, Computer Science
January 1, 2013 – January 1, 2017
Sardar Patel Educational Institute, Bhavanagar
HSC, Science
January 1, 2011 – January 1, 2013
Saint Thomas High School, Rajula
SSC
January 1, 2001 – January 1, 2011
Vedlogic Solutions Pvt. Ltd.
Business Development Manager - IT Managed Services
January 1, 2025 – Present
Ahmedabad, Gujarat, India · Hybrid
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Cultural Fit Analysis
The candidate's experience spans various IT service domains (EdTech, FinTech, Healthcare, IT Managed Services) and includes roles focused on client acquisition and strategic partnerships. This indicates adaptability and a broad understanding of different business needs within the tech industry. However, the candidate's professional background is not aligned with a software engineering role, which significantly impacts cultural fit for a technical team.
Soft Skills & Operational Fit
The candidate's resume highlights strong communication, negotiation, and client management skills, which are crucial for business development roles. Experience in leading strategic initiatives and guiding clients suggests a proactive and results-oriented approach. However, the candidate's experience is entirely in business development and recruitment, not in a software engineering capacity, which is the target role.