Vivek Shukla
DirectorAI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Proven Service Delivery Expert: Customer-Centric Value Delivery, Program/Project Management, Automation, Product Owner, Business Transformation, Process Excellence, Metrics Management, ITSM, Agile Coach, DevOps
Result-driven motivational IT service delivery expert with over 20 years of servant leadership experience in project management and process excellence. My years of work experience and impeccable track record working with Fortune 500 clients helped me to gain experience in customer-centric and value-driven project management. My certifications and proven experience in Agile, Project Management, Process Optimization, Six Sigma, Scrum, SAFe, DevOps, Security, Automation, ITSM, and others enhance my skills to explore and adopt the best-fit practices. 𝗖𝗼𝗿𝗲 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝘀: • Project/Product/Program Management • IT Services Delivery • Operations/Business Excellence • Agile/SAFe/Scrum Practitioner • Stakeholder/Customer Relationship • ITSM/ITIL Practices Management • Process Excellence • Automation Enablement • Continuous Improvement • OKRs/CSFs/KRIs/KPIs Enablement • Product Owner Management • Risk Management • Compliance/IT Audit Management • Business Requirements Analysis • Conflict Resolution and Analysis • Total Quality Management • Information Security • Team Building • Metrics Management • Problem Solving Techniques
Meerut Institute of Engineering and Technology(MIET)
Bachelors of Technology, Information Technology
N/A – Present
TEKsystems Global Services in India
Associate Director
October 1, 2021 – Present
Bengaluru, Karnataka, India
Compunnel Inc., USA
Principal Service Delivery Manager
March 1, 2008 – October 1, 2021
United States
Amity Software Limited
Assistant Manager - Projects
February 1, 2007 – July 1, 2007
India
Smart Chip Private Limited
Technical Project Manager
May 1, 2004 – February 1, 2007
India
Megasoft Information Systems Pvt Ltd
Project Manager
July 1, 2003 – May 1, 2004
India
Aptech Limited
Coordinator - International Certifications
September 1, 2002 – June 1, 2003
India
UPTEC
Systems Officer
July 1, 2001 – February 1, 2002
India
Certified Advanced RPA Professional
Automation Anywhere
June 23, 2026 – Present
Microsoft Certified System Admin (MCSA)
Microsoft
June 23, 2026 – Present
IT Service Management - ITIL V3
EXIN
June 23, 2026 – Present
Certified Scrum Master (CSM)
Scrum Alliance
June 23, 2026 – Present
PCI Compliance Specialist
Qualys
June 23, 2026 – Present
Policy Compliance Specialist
Qualys
June 23, 2026 – Present
Cloud Agent Specialist
Qualys
June 23, 2026 – Present
Six Sigma Green Belt (SSGB)
Management & Strategy Institute
June 23, 2026 – Present
Lean Six Sigma Master Black Belt (LSSMBB)
Management & Strategy Institute
June 23, 2026 – Present
IBM Blockchain Essentials
IBM
June 23, 2026 – Present
Information Security Foundation based on ISO IEC 27001
EXIN
June 23, 2026 – Present
Certified SAFe® Scrum Master
SAFe by Scaled Agile, Inc.
June 23, 2026 – Present
ITIL V4 Certificate in IT Service Management
AXELOS Global Best Practice
June 23, 2026 – Present
PRINCE2® Project Management Certification
AXELOS Global Best Practice
June 23, 2026 – Present
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)
June 23, 2026 – Present
Certified OKR Foundation
OKR Institute
June 23, 2026 – Present
Certified Scrum Product Owner (CSPO)
Scrum Alliance
June 23, 2026 – Present
Microsoft Certified Professional
Microsoft
June 23, 2026 – Present
Microsoft Certified Azure Fundamentals
Microsoft
June 23, 2026 – Present
2023 TGS Performance Award Winner
TEKsystems
June 23, 2026 – Present
Leadership Exploration
TEKsystems
June 23, 2026 – Present
Inclusive Mentoring
Chronus
June 23, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across various companies and industries (IT services, insurance, government, banking) suggests adaptability and a broad perspective. Their involvement in DEI initiatives and mentoring aligns with a culture that values inclusivity and growth. The extensive list of certifications, including Agile, Scrum, and Lean Six Sigma, indicates a commitment to continuous learning and adopting industry best practices, which is a strong cultural fit for dynamic organizations. However, the resume lacks specific details on company culture or values, making a deeper assessment challenging.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic thinking, stakeholder management, and team development skills. Their experience in implementing change strategies, fostering continuous improvement, and utilizing data analysis for performance tracking indicates a robust operational fit for a Director role. The emphasis on client and vendor relationship management, along with DEI initiatives, highlights a well-rounded approach to leadership and operational excellence.